About Us My Allotment Plot are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page or the email address below.
Our Contact details: My Allotment Plot is a trading division of Neobium Ltd 18 Brackenwood Orton Wistow Peterborough PE2 6YP England Phone: 01733 371082 Email: sales [at] myallotmentplot [dot] co [dot] uk Neobium Ltd is a UK registered company - No 05867922
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard and other cards using our secure payment provider NetBanx. PLEASE NOTE:- All Credit Card, Paypal and Debit Card Payments are debited before items are shipped. For 'Payment by Cheque' customers, goods will not be dispatched until funds are cleared in our bank We will normally dispatch your order to you within 5 business days after receipt of payment. If this is not possible we will contact you advising of a delivery date or offer a refund,
You will receive a confirmation of order email from us, this is to indicate that we have received your order. We will advise you by email when your order is dispatched.
Shipping And Handling Any dates, times or periods for delivery of Goods quoted by the Seller are estimates only and the Seller shall not be liable for failure to meet such estimates or for any costs, charges or expenses incurred by the Buyer as a result of any delay howsoever caused.
All orders are subject to a shipping and handling charge based on weight. See our shipping & handling page - here
Charges for Carriage are for one way delivery. Additional deliveries (except back orders) and exchange deliveries will incur an additional shipping charge at the standard rate for your location.
A shipping charge is charged to all other destinations in Europe and the Rest of the World. If your country is not listed on the shipping options please contact our customer service team by email or by telephone and they will be able to assist in arranging shipment to your chosen destination.
Delivery Schedule We will normally dispatch your order to you within 5 business days. International orders are generally received in less than 21 days. We will not be held responsible for delays in delivery.
If you require a faster delivery than 5 business days please contact a member of our customer service team on 01733 371082 who will be happy to help with your urgent requirements. Express deliveries can be arranged for an additional cost.
Back Orders If your item is not in stock, we will back order it for you. You will always be emailed or telephoned with the option of waiting for the item or changing to an alternative product. If this option is not acceptable we are happy to cancel the item or the complete order.
Credit Card Security When the order is placed at our website, you will be transferred to the secure servers of our payment provider, NetBanx. Within this secure environment credit card details are security checked and authorisation requested from the issuing bank.
Guarantee Goods are not sold for any particular purpose even if implied in the catalogue or any product data sheets. All implied terms and conditions and warranties relating to the quality and/or fitness for the purpose or any of the goods are excluded. The seller shall be under no liability whatsoever to the buyer for any indirect or consequential loss and/or expense (including loss of profit) suffered by the buyer arising out of breach of Contract by the Seller of this contract. In the event of any breach of Contract by the Seller the remedies of the buyer shall be limited to damages. Under no circumstances shall the liability of the Seller exceed the price of the Goods.
All dimensions are approximate and may vary between batches of product from our suppliers. No reliance on the absolute dimensions of the product should be made, we are happy to confirmation any dimensions prior to purchase. Goods can be exchanged or a refund issued at our discretion if dimensions prove to be unsuitable for the users application, but are subject to a return delivery cost and a restocking charge.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01733 371082 (International +44 01733 371082) or write to us at 18 Brackenwood Orton Wistow Peterborough PE2 6YP England
Privacy Policy My Allotment Plot do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Return of goods will not be accepted in any circumstances without prior agreement from the seller. Please note that all requests for returns must be confirmed in writing either by email or by post. We will then issue a returns numbers so that when the goods arrive back to us we can identify who the products were purchased by and take the appropriate action. Your right to cancel is governed by the distance selling act 2000. Cancellation of your order will be accepted seven working days from commencement of the contract between the seller and the buyer and seven working days following receipt of the goods by the buyer. Notice of cancellation is required from the buyer to the seller in writing either by post or email. Written confirmation will then be forwarded to the buyer from the seller confirming the notice of cancellation and the buyer will be issued with an appropriate returns number. All goods returned must be in a brand new condition, this means that the goods and packaging should not have been used, opened or damaged. Certain products are unreturnable due to hygiene issues ie face masks, safety spectacles etc. The buyer is liable for any postage or carriage costs incurred returning the goods back to the seller. Goods that are returned by the buyer and inspected by the seller and are deemed to be in a used or damaged condition, will be returned to the buyer and a refund will not be issued.
The return of goods outside the of the seven working days as deemed by the Distance selling act 2000 will only be agreed to if the goods are in the original packing and are unused, and in this instance a standard restocking charge of 30% of the original invoice value will be applied. This does not affect your statutory rights. If you are returning your goods for a refund your chosen payment method will be credited minus the standard shipping charge for your location. Additional deliveries (except back orders) and exchange deliveries will incurr an additional shipping charge at the standard rate for your location.
